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This is THE podcast for you as a Customer Experience Leader. To learn where to spice up your CX leadership. Listen to CX colleague’s, thoughtleaders and of course your host Nienke Bloem. She has educated and spoken with CX Leaders all around the globe, is a Recognized Training provider with the CXPA and knows how to make CX work! Honest, fun and always with a practical twist to help you become an even better CX leader.
Episodes
Tuesday Jan 30, 2024
Tuesday Jan 30, 2024
In this episode, Nienke Bloem discusses the significance of the year of the wood dragon in relation to transformative energy, authority, and dignity, particularly for CX leaders.
She shares her personal experiences with education and growth both as an employee in corporate organizations and as an entrepreneur. Nienke highlights the importance of strategic education planning and outlines key questions for listeners to consider to identify growth opportunities.
She also provides insights into her own educational journey and plans for the year. Nienke encourages listeners to dream bigger, do bigger, and be bigger in the year of the wood dragon. If you want to learn more about the Leadership Retreat in Bali or discuss your education journey, feel free to reach out.
This summary offers a comprehensive overview of the episode's content and provides an insight into Nienke's personal experiences and advice while also highlighting opportunities for further engagement with the podcast.
- More on her Education portfolio: https://www.nienkebloem.nl/en/cx-educatie/
- Book a half hour Exploration Call: https://calendly.com/nienkebloem/intake-cx-leadership-retreat-bali-2024?month=2024-01
- More on the Year of the Wood Dragon: https://www.japantimes.co.jp/life/2024/01/02/lifestyle/year-of-the-dragon/#:~:text=Ultimately%2C%20though%2C%20astrologists%20say%20the,the%20best%20of%20their%20abilities.
Timestamped Overview:
00:00 CX leaders must build authority in organization. Wood dragon is luckiest and signifies opportunity.
06:48 Pursuing NBA title and executive MBA opportunity.
09:26 MBA helped gain influence, shaped decision making.
12:40 Decision-making, communication, systems, expertise, teaching aspiration.
14:59 Joined CXPA and PSA for peer learning.
21:06 Identify, address challenges, and define your success.
23:42 Exciting new opportunities for growth and success.
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