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This is THE podcast for you as a Customer Experience Leader. To learn where to spice up your CX leadership. Listen to CX colleague’s, thoughtleaders and of course your host Nienke Bloem. She has educated and spoken with CX Leaders all around the globe, is a Recognized Training provider with the CXPA and knows how to make CX work! Honest, fun and always with a practical twist to help you become an even better CX leader.
Episodes
Wednesday May 24, 2023
Wednesday May 24, 2023
Hi Dear Listener, over the years I have learned that not many CX leaders believe they are a CX Authority. And if you don't believe that yourself, what do you expect from others? So time to grow your AUTHORITY!
Exactly what this podcast episode is all about: growing authority as a customer experience leader. Nienke discusses seven key ways to build authority, from developing expertise and sharing good CX stories, to setting high standards and holding yourself and others accountable. It all starts with you and your personal growth!
It is important to build relationships with senior leaders, be associated with professional organizations, and communicate your vision for customer-centric transformation through a compelling CX story. Keep building expertise, investing in education, and sharing customer stories to be recognized as an authority in your organization. Trust me, it's worth it!
Enjoy listening to this third episode of the podcast and please let me know if this resonates with you and.. if you have questions!
Want to know more about me as a CX educator or speaker? Please reach out through www.nienkebloem.com or connect through https://www.linkedin.com/in/nienkebloem/
Tuesday May 16, 2023
Tuesday May 16, 2023
On this second episode of CX Leadership Talks we have two guests, both CX leaders and authors: Aleksandra Pilniak and Friederike Niehoff share their expertise in customer experience (CX) leadership. They discuss insights out their brilliant book “Why your customer experience program will fail and 7 proven ways to avoid it”
For example the importance of appreciation and injecting fun into the workplace and the episode highlights the pitfalls in CX strategy and concrete tips to improve it. Organizational culture is seen as crucial for a successful CX program, and the guests emphasize the importance of understanding it before attempting to change it. The episode also touches on the importance of self-appreciation, engaging with customers effectively, and using a maturity assessment to confront individuals on their customer-centricity.
Listen in for valuable insights from these two female leaders in Customer Experience Management. Friederike taped this episode while she was in South Africa, with a situation of flickering wifi, this has impacted the sound quality. But we like the episode and conversation so much, that we decided to leave it as it is!
Please connect with our guests, these are their LinkedIn profiles:
Aleksandra Pilniak: https://www.linkedin.com/in/aleksandrapilniak/
Friederike Niehoff: https://www.linkedin.com/in/friederike-niehoff/
Where to buy their book? https://www.amazon.com/Your-Customer-Experience-Program-Will-ebook/dp/B0BSFX1C3Q/ref=sr_1_1?crid=33U9OGFFUZWLA&keywords=why+your+customer+experience+program+will+fail&qid=1684212295&sprefix=why+your+customer+experience+program+will+fail%2Caps%2C206&sr=8-1
You can find more information about me, Nienke Bloem, CX Leadership speaker and educator on my LinkedIn profile at https://www.linkedin.com/in/nienkebloem/ and on my website at www.nienkebloem.com.
Tuesday May 16, 2023
Tuesday May 16, 2023
On this very first episode of CX Leadership Talks, our host Nienke Bloem, a CCXP (Certified Customer Experience Professional) with 20 years of corporateand 8 years of CX Entrepreneur experience, dives deep into the world of customer experience management.
As someone who believes that CX is a core part of her identity, Nienke shares insights into successful CX leadership.
She emphasizes the importance of
Accountability,
Authority, and
Anecdote
and shares how she and you can implement them in Customer Experience Management.
The episode provides valuable insights on how to lead CX and provides practical solutions to common CX-related challenges.
Tune in to CX Leadership Talks for more episodes and tips on how to be the best CX leader you can be.
To read more on Nienke and what she can do for you: www.nienkebloem.com or follow her on Linkedin https://www.linkedin.com/in/nienkebloem/
And of course, get your subscription on this CX Leadership Podcast and let us know if you liked it!